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他山之石可以攻玉——人工智能+时代的一些思考
2019-01-12

  目前中国有700多万的保险代理人,从这么庞大的数字来看,短期内人工智能还无法完全取代代理人,但是人工智能与健康险具有非常天然的贴合度,一旦投入应用,将会切中传统保险的痛点,为保险机构带来崭新的机遇和新业务增长空间,尤其是改变用户普遍抱怨的投保麻烦、条款复杂、理赔难、价格高等问题。例如人工智能领域的智能保险顾问,可以通过大数据、保险模型,结合人工智能来帮助用户完成购买保险的过程,通过机器来回答保险问题,完成保险知识教育、产品选择、报价等问题,从而有效避免主观误导,从而减少保险纠纷和骚扰。

  众所周知,日本的电子产品产业非常发达,伴随而来人工智能产业也经常先人一步,有许多日本保险公司已经开始往这人工智能方面进军,其中有这么一家保险公司所有员工加起来只有34人,据悉这家保险公司今年1月正式启用人工智能系统,负责公司的保险理算业务,这项措施有望把工作效率提高30%,并且每年节省约1.4亿日元(约合人民币831万元)的工资成本。现在,这股人工智能风潮也已刮向了国内保险行业。面对飞速发展的新兴科技,已经有越来越多的国内险企从排斥走向主动试水,正在保险人工智能化的路上“摸着石头过河”。据了解,包括平安保险、中国人寿、中国人财保险、泰康在线、太平洋保险、新华保险等在内的多家险企都已将人工智能引入到核保、客服等环节中。

  为何近年来人工智能突然在保险金融领域大火呢?小编觉得,原因有以下几点:在经历了2015年,互联网保险行业集中爆发又遇冷以后,进入2017年,整个行业开始变的更加冷静和接地气。一方面互联网的玩家们开始向“场景险”切入,希望能够将更多用户留下;而另外一方面,以平安为首的传统的保险行业巨头在经历从线下到线上的转型阵痛后也开始渐入佳境,从互联网到人工智能,期间的改变可能比你想象中还要多。而且近两年,互联网保险的爆发行业有目共睹。根据保监会公布的数据显示,2016年我国有平安健康保险等117家保险机构开展互联网保险业务,实现2347.97亿元的签单保费,新增61.65亿件互联网保险业务保单,占全部新增保单件数的64.59%。

  互联网保险的新入玩家也越来越多,资本也十分青睐这一领域。据统计,去年全球互联网保险行业平均每个季度有48件融资事项发生。近几年,全球资本共向互联网保险创业企业投入了约17亿美元的资金。互联网玩家对传统保险行业的“入侵”,一度被认为是对传统保险行业的“颠覆”,尤其是当平安健康保险这类持牌互联网保险公司进入这一领域,不仅突破了地域的限制,可以在全国范围内经营,且互联网渠道降低了其运营成本和获客成本。

  蚂蚁金服副总裁、保险事业群总裁尹铭在一封内部邮件中写道,“保险有很大的需求,但保险难卖,保险也难买。”正是这种“难买难卖”的问题症结,促进了保险科技在保险行业的拓展发展,也随之带动了与其相关的人工智能行业的发展。

  既然是大势所趋,那么人工智能在我国目前有哪些发展呢?

  马云在2016云栖大会上提到:未来机器一定会比人聪明,但机器不会统治人类,因为它们没有想象力和价值观。2016百度世界大会上,百度公司创始人兼CEO李彦宏全面展示了“百度大脑”——百度人工智能全貌,他从语音、图像、自然语言理解和用户画像等四个方面阐述了百度大脑的能力。其中,李彦宏现场展示了运用情感语音合成技术还原**影星张国荣声音的视频,通过情感语音合成技术实现与粉丝的“隔空对话”,震惊现场观众,观众直呼“帅呆了!”

  近日,百度集团宣布与中国人寿达成战略合作,双方将借助各自优势,在平台、数据、人工智能等方面展开深度合作。当然,中国人寿并不是第一家“试水”人工智能的险企。早在2012年,新华保险在其短信、电话互动服务平台方面就已使用了人工智能技术系统,解答常见咨询问题。2016年,“三马”创立的众安保险再下一城,助推整个保险生态信息化升级。

  人工智能被用来“量身定制”物价和保险

  目前,已有不少险企利用人工智能技术采用去中间化方式构建直销平台,获取社交媒体数据,运用大数据技术构建定价和反欺诈模型,从而有效评估客户承保前、承保中和承保之后的风险。该平台不仅能降低中间费用,提高承保效率,而且有助于降低欺诈概率,为客户提供更符合其自身需求的个性化产品。去年8月,由泰康在线推出的国内首款保险智能机器人“TKer”面世,运用人脸识别、语音交互等技术能够实现自主投保、保单查询等功能。

  李开复曾在Google、微软、苹果等世界顶尖科技公司担任全球副总裁职务,在他看来,传统企业,比如说股票的数据,比如说保险业、银行业,各种金融,数据非常的丰富,而且是非常的狭窄领域,不用跨领域的理解,可以快速产生商业价值。

  能够预测的是,随着数据电子化程度加深、数据较集中且数据质量高的行业或将*先受到人工智能的改造,实现机器协助人类工作、提**率。

  智能定损减少“猫腻”,一个**的售后理赔近在咫尺

  7分钟能做什么?近日,平安人寿用7分钟完成了一起理赔案件,理赔速度之快令还没喝完一杯茶的浙江客户杨女士忍不住咂舌。为了改变核保慢、理赔难,不少险企试图利用人工智能技术“医治”这一顽疾。比如,此次平安人寿推出的“闪赔”采用*新科技实现后台的智能化审核,并快速出具赔付结论,    保证客户在30分钟内便可收到理赔结果。首先,通过数据分析为保险产品定价,实现定制。其次,通过机器识别参与保险核赔,降低风险。据了解,蚂蚁金服保险平台的图片识别技术是核赔流程重要应用之一,其消费保险的理赔环节,超过九成是依靠后台技术识别和判定。更重要的环节是对图片相似度的识别,在传统保险领域,企图骗保的人,可能会拿着网上下载的图片,在多家保险公司报案理赔。但在生鲜腐烂、化妆品过敏这些消费保险上,技术可以在一个庞大的图片库中,比对识别出报案人上传的是真实拍摄图片,还是重复使用了别人皮肤过敏的图片,亦或是网上下载了腐烂水果的图片。结合对理赔者信用程度的判断,绝大多数理赔都可以在短时间内在线完成,无需人工干预。

  再次,通过技术优化业务流程,促进交易。目前,有些互联网保险公司和第三方平台开始将科技业务作为重要的一块。比如众安保险宣布成立了独立的科技公司,关注的技术更为前沿,包括区块链、人工智能和大数据,推出的平台包括区块链开放平台和智能投顾,从金融和医疗健康切入。

  *后,医疗系统结构日益复杂化,信息却呈现分散化,往往会导致患者由于所得信息不充分而作出多余的医护决定,实际并没有什么疗效,徒增不必要的费用,运用人工智能技术,可以引导个人及企业做出更好的医护决定。

  医保和人工智能现在都经常出现在新闻中,美国参议院废除了“美国平价医疗法案”(又称“奥巴马医改”)的立法草案,这让一些美国人感到恐惧,与此同时,机器学习ML和人工智能这两个概念的流行也激发了他们对自身的担忧。

  如果有办法将医疗保健与机器学习结合起来,提供不仅仅更**而且更主动的服务?能否削减成本、增强医保水平?它能帮助医保机构优化客户服务吗?而不仅仅依靠简单的指标?例如医疗技术平台Accolade公司在做这样一件事情:Accolade的Maya智能引擎将ML和AI结合,利用公司的医疗技术和服务平台,为企业雇主、医疗机构和卫生系统提供“专业健康助手”服务。该公司致力于提供“*具个性化的医疗体验”,但似乎也通过应用数据科学来帮助保险公司更好地帮助他们的客户。

  既然人工智能这么火,为什么不加快布局保险业实际应用呢?

  目前保险领域对于人工智能的探索,还面临一些障碍,尤其是数据孤岛的问题:首先,健康险相关的健康数据、医疗数据都留存在医疗体系内,少量积累在商业体检公司,共享和流转困难,很难系统地为健康保险所用;其次,保险行业同业数据交换低效,一个客户在不同保险公司投保信息,虽然在同业之间有部分交互,但是基本都是人工进行的,数据量无法满足智能学习场景。而人才缺失是行业面临的另一个痛点。人工智能作为一个新领域,其本身就是多种专业技术的复合领域,难度很高,专业人才很少,且三分之一在美国,懂保险和人工智能的复合型人才就更稀缺了。此外,林洪祥认为,保险行业还面临本身的IT基础普遍薄弱、投入不足的情况,整体缺少长期演进规划。“特别是对那些连信息系统建设都勉勉强强的公司而言,在这个时候谈人工智能,那无异于浮沙筑高楼。”健康相关数据积累刚刚起步,要实现智能化的风险控制,还有很长的路要走。

  中国互联网保险创新峰会(CIIS2019)将会聚焦互联网保险人工智能以及大数据在实际业务操作中的落地与应用,更多资讯,请进一步关注我们,稍后将为您带来更多有价值的信息。




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From :businessinsuranceU.S. commercial property/casualty rates rose 5% on average in the fourth quarter of 2019, up from 4% in the third quarter, reflecting insurers’ intent to continue to increase prices across most lines, online insurance exchange MarketScout Corp. said Monday.“Auto rate increases have been up all year long; however D&O (directors & officers) and professional rate increases have spiked significantly in the fourth quarter,” Richard Kerr, CEO of MarketScout Corp. said in a statement.Insurers are carefully analyzing their property exposures using catastrophe modeling tools, he said. “We expect many of the major property catastrophe insurers to curtail their 2020 writings in California brush and East and Gulf Coast wind areas. Naturally, this will result in higher rates to insureds,” Mr. Kerr said.D&O liability rates increased by 8.25%, while commercial auto increased 8% in the quarter, and professional liability rates were up 6%, and umbrella/excess rates were up 5.5%, according to MarketScout.Commercial property rates increased 5.25% in the quarter, and business interruption rates were up 5%, while all other lines showed smaller increases, except for workers compensation, where rates fell 1%, MarketScout said.By industry class, transportation and habitational saw the highest average rate increases at 9% and 8.25% respectively, MarketScout said.Large accounts – those with $250,001 to $1 million in premium – saw a rate hike of 5.5% in the fourth quarter, as did jumbo accounts, which have more than $1 million in premium. Small accounts – those with up to $25,000 in premium – were up 5%, while medium accounts – those with $25,001 to $250,000 in premium – were up 4.5%.The “steady trend” of upward rates reflects insurers’ plans to continue increasing prices across all lines except for workers compensation, MarketScout said.Organizer:China Insurance Digital & AI Development 2020Web:http://en.zenseegroup.com/p/560573/Contact:Ann 021-65650305

From :insurancejournalIt was a relatively quiet year for the Southeast in terms of major catastrophes compared with 2018 when Hurricane’s Michael and Florence caused major damage in the region. This year, Hurricane Dorian sideswiped the Southeast coast and made landfall on the Outer Banks of North Carolina but most of the area was spared. Still, Aon said economic damage in the U.S. and Canada was poised to approach a combined $1.5 billion.Florida spent the year recovering from Hurricane Michael, which was upgraded to a Category 5 storm by NOAA in April. Florida officials have repeatedly called on the insurance industry to speed up the recovery process, with nearly 12% of claims still open a year after the storm hit.Organizer:China Insurance Digital & AI Development 2020Web:http://en.zenseegroup.com/p/560573/Contact:Ann 021-65650305

From:businessinsuranceeinsurance renewals at Jan. 1, 2020, mainly saw single-digit increases, with some exceptions, according to reports by reinsurance brokers released Thursday.Willis Re, the reinsurance brokerage of Willis Towers Watson PLC, and Guy Carpenter & Co. LLC, a unit of Marsh & McLennan Cos. Inc. both reported that year-end reinsurance renewals varied by account and region, but the retrocessional reinsurance was under pressure.Rates on line for property catastrophe reinsurance programs remained stable and property per risk pricing was driven by individual program performance, the Willis report said.Although some Lloyd’s of London syndicates took firm positions on rate increases and the London market authorized capacity decreased, that capactiy was replaced by new capital and a strong supply from other markets, Willis Re said.U.S. loss-free accounts renewed at flat to up 10% while those with losses saw increases of 10% to 50%, the Willis Re report said, which was among the largest increases. Property catastrophe accounts without losses renewed at flat to up 5%, while loss hit accounts were up 10% to 20%, Willis Re said.According to the Guy Carpenter report, the brokerage’s global property catastrophe rate on line index rose 5% in 2019.According to the Willis Re report, other large increases were seen in Central and Eastern Europe, where property programs with losses saw increases of 5% to 20%, and Canada, where such accounts renewed up 10% to 40%.Most other regions and countries saw property increases in the single or low double digits, the report said.The Jan. 1 renewals saw some “difficult” negotiations, according to a letter in the report from James Kent, global CEO, Willis Re.The Guy Carpenter report said the reinsurance market was “asymmetrical,” adding “this is certainly not a one-size-fits-all market” and while overall capacity remained adequate, “allocated capacity tightened notably in stressed classes.”Dedicated reinsurance capital rose 2% in 2019 and the year saw approximately $60 billion in global insured catastrophe losses, according to Guy Carpenter, which was significantly lower than 2017 and 2018.Alternative capital, however, contracted by approximately 7% percent “as investors were more cautious with new investments after assessing market dynamics and pricing adequacy,” Guy Carpenter said.The retrocession market “was challenged … by trapped capital, a lack of new capital and continued redemptions from third-party capital providers,” a statement issued with the Guy Carpenter report said.However, significant retrocession providers returned to the market in the past two weeks, Willis Re said.Organizer:China Insurance Digital & AI Development 2020Web:http://en.zenseegroup.com/p/560573/Contact:Ann 021-65650305

Major information technology companies in India are running the risk of termination of their $1 billion contracts following Boeing Co.’s decision to halt the production of its 737 Max jets, MoneyControl reported citing the Business Standard. Companies like Tata Consultancy Services Ltd., Infosys Ltd., HCL Technologies Ltd., Cyient Ltd. and L&T Technology Services Ltd. have outsourcing contracts with Boeing or its suppliers and Boeing’s jet crisis is expected to affect these IT companies in the short run.From:businessinsuranceOrganizer:China Insurance Digital & AI Development 2020Web:http://en.zenseegroup.com/p/560573/Contact:Ann 021-65650305

France-based eyewear maker Essilor International S.A. has discovered fraudulent activities at one of its factories in Thailand that could cause €190 million ($213 million) in financial losses to the company, The Irish Times reported citing Reuters. The company has filed complaints in Thailand and has fired all the involved employees. It hopes to recover the losses from frozen bank accounts, insurance and lawsuits.Organizer:China Insurance Digital & AI Development 2020Web:http://en.zenseegroup.com/p/560573/Contact:Ann 021-65650305

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